Refund & Return Policy

This Refund and Return Policy outlines the terms under which Thorxianvorx ("we", "our", or "the Company") accepts returns and processes refunds for orders of the dietary supplement Medorinil. This policy is consistent with consumer protection obligations under Canadian law, including Alberta's Consumer Protection Act and applicable federal regulations.

1. 30-Day Return Window

You may request a return or refund within 30 calendar days from the date you receive your order. To be eligible for a full refund, the product must be:

• Returned in its original, unopened packaging with the seal intact; or
• Returned due to a product defect, damage during shipping, or an incorrect item being sent.

We are unable to accept returns of opened packages for hygiene and consumer safety reasons, except where the product is defective, damaged, or incorrectly supplied.

2. How to Initiate a Return

To request a return, please contact us within the 30-day window using the following steps:

1. Contact us by phone (+1 (403) 342-4334) or email (callbackask-@thorxianvorx.world) with your order reference, the reason for the return, and supporting photos if the product is damaged.
2. We will assess your request and respond within 3 business days with instructions and a return authorisation, if applicable.
3. Ship the product to us using a trackable delivery method. You are responsible for return shipping costs unless the return is due to our error or a defective product, in which case we will cover return shipping.
4. Once we receive and inspect the returned item, we will process your refund.

3. Refund Processing

Approved refunds will be processed within 5–10 business days of us receiving the returned product. Refunds will be issued to the original payment method used for your order. Processing times may vary depending on your bank or payment provider.

4. Non-Refundable Situations

We are unable to provide a refund in the following circumstances:

• Return request submitted after 30 days from delivery.
• Product has been opened and used (except in cases of defect or damage).
• Product has been damaged due to improper storage or handling by the customer.
• Order cancellations requested after the product has already been dispatched.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged in transit, or incorrect (i.e., not the product you ordered), you are entitled to a full refund or a replacement at no additional cost, regardless of whether the packaging has been opened. Please contact us within 30 days of delivery and provide photographic evidence where possible.

6. Delivery Issues

If your order has not been delivered within the estimated delivery window, please contact us so we can investigate with our logistics provider. If the parcel is confirmed lost in transit, we will arrange a replacement or full refund.

7. Consumer Rights Under Canadian Law

Nothing in this policy limits or overrides your statutory rights as a consumer under applicable Canadian legislation, including the Consumer Protection Act (Alberta) and the Competition Act (Canada). You retain all rights granted by law regardless of the terms above.

8. Contact Us